If you have a paid subscription to RealTimes, another solution is to upload the video to your RealCloud storage. The following answer has links to several common codecs, all of which are free to install: Why do I receive an 'Unsupported file type' error message in RealPlayer? When the scanning is complete, select the videos on your computer that you want to add to the Library by checking the box next to the file name. Choose File and then select Scan Disk for Media. There will be an arrow next to it, click that and there will be a drop down menu. It is also equipped with an option to download videos from popular sharing websites. Open the RealPlayer app and go to the RealPlayer logo. Updates realplayer update#RealPlayer will first look for the necessary codec in AutoUpdate, and if it doesn't find it, then you will see the message "There is no software update available from Real to support this content." RealTimes, the revamped program once known as RealPlayer, is a software designed to play and share video files. These messages will generally appear if you are trying to play a file that is either an unsupported format or is using a codec (compression/decompression system) that RealPlayer doesn't recognize. When I try to play a video in RealPlayer, I get a message that says "Software Update Required" but then RealPlayer searches and tells me no update is available.
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